Category Archives: JRP Support

IT SUPPORT TICKET

Please see the FAQs section below.

NEW IT SUPPORT TICKET

    Confirmation about my DATA Backup
    I confirm that I have at least two backups of all my data, settings and information and know how to restore this myself.


     

    FAQs

    OPENING TIMES*

    We are available from 9 am to 5 pm Monday to Friday.

    RESPONSE TIMES

    Support Contract
    If you have a support contract with us, support times will vary depending on your SLA*, but you can contact us immediately over your Chat, Phone, TXT or Email.

    Ad hoc / No Contract
    You should receive an initial response normally within 24 hours*.

    WHAT HAPPENS NEXT

    We will review your request and respond as soon as possible*.

    MEANTIME …

    You should have at least two full backups of your system, settings and data and know how to restore this data.

    We cannot be held responsible for any loss of data from our advice,  so you will be asked to confirm that you have backups before we begin helping you.

    JRP Digital Mac Systems

    Welcome to JRP Digital: Elevating Your Creative Vision with Confident IT Support

    JRP Digital I.T. Technology and Creativity

    JRP Digital I.T. Technology and Creativity

    Are you ready to experience IT support that goes beyond fixing problems to craft a seamless symphony of efficiency in your creative business? Look no further. At JRP Mac Systems, we specialise in tailoring solutions that seamlessly integrate technology into your creative workflow with the confidence and effectiveness that define our commitment to your success.

    Why Choose JRP Digital Mac Systems?

    1. Craftsmanship in IT – Elevating Your Creative Process:

    We don’t just fix issues; we are artisans of efficiency, shaping a canvas for your team to create from. JRP Mac Systems views IT as an art form, with every solution crafted to elevate, not disrupt, your creative flow.

    2. Partnering with Precision – Tailoring Solutions for Your Success:

    JRP Mac Systems partners with your team, understanding your unique needs and delivering solutions with surgical precision. One size does not fit all, especially in the dynamic world of creative businesses.

    3. Effectivity Unleashed – Your Success, Our Mission: JRP Mac Systems.

    We engineer success, ensuring every technological component works in perfect harmony to drive your creativity forward. JRP Mac Systems is committed to unleashing the full potential of your business with confidence and effectiveness.

    4. Futuristic Innovation – Staying Ahead of the Curve:

    In the ever-evolving landscape of technology, JRP Mac Systems leads the way with a forward-thinking approach that anticipates your future needs. We ensure your systems remain not just current but ahead of the curve.

    5. Proactive Excellence – Preemptive Solutions for Uninterrupted Creativity:

    JRP Digital Systems  – we prevent IT issues

    JRP Mac Systems employs proactive strategies to guarantee a smooth and efficient workflow for your creative endeavours.
    Our Toolbox of Creative Solutions:

    1. Creative System Mastery:

    Every adjustment is made with the finesse of a master craftsman, unlocking unparalleled performance in your Mac systems. We go beyond optimisation to infuse mastery into every aspect.

    2. 24/7 Confident Support:

    Confidence doesn’t take breaks. Our support team operates round the clock with the assuredness required to handle any technical challenge, ensuring your creativity never hits a roadblock.

    3. Vault of Ideas – Fortifying Your Creative Assets:

    JRP Mac Systems creates a secure vault for your ideas, fortifying your data against any threat and ensuring your creative assets remain yours and yours alone.

    4. Software Symphony – Harmonizing Your Tools:

    We orchestrate a seamless symphony of software tools, ensuring they work together in perfect harmony. Your creative process should flow effortlessly, and we craft the environment for that to happen.

    Ready to Experience JRP Digital’s Mac Systems?

    If you’re ready to transform your Mac-based creative process with a level of confidence and effectiveness that defines success, JRP Mac Systems is your partner in excellence. Contact us today for a consultation, and let confidence become the backbone of your creative success.

    Crafting success. Elevating creativity with confidence.

    Get in Touch

    Let us take care of your IT needs while you focus on your core business activities.
    Contact JRP Digital today to discuss how our IT Services can benefit your organisation.
    Phone: 0113 266 5146 | Email: info @ jrp.digital

    IT SERVICES – PRICING support quotation

    Our IT SERVICES pricing structure is as a Managed Service Provider for Mac Systems and as such we oversee all your I.T. From licensing and staff through to 3rd party suppliers like Apple Resellers, Adobe, your Broadband supplier and even your Facilities (e.g: network electricians).

    JRP Digital IT Mac Support Pricing Computer Contracts for Apple Mac systems.

    Image provided byhttps://unsplash.com/ ©free: Lukas Blazek, goumbik.

    We provide daily proactive monitoring of all your Devices, Data and Connectivity.
    No panic call-outs; real-time, near-instant control.

    Staff technical issues are balanced to the business workflows, and guidance and housekeeping are applied company-wide.

    To be this good takes time, resources and trust.

    We don’t have a range of ‘Plans’.
    We have only one Plan: Success!

    We work directly with the FD and MD and a named site contact to ensure everything works like clockwork. That is our role as your I.T. Director.

    Each business is unique.

    Prices include a day(s) rate per month, plus the number of devices and services.

    This depends on the size of your company, the number of employees and/or the amount of equipment that all takes.

    Call us on 0113 266 5146 or email info @ jrp . digital

    IT SERVICES in LEEDS

    IN THE HEART OF BRITAIN

    Welcome to JRP Support, your trusted provider of comprehensive IT services in Leeds. Whether you’re a small or medium-sized enterprise (SME) as a managed service provider (MSP) we offer a wide range of solutions to support and enhance your computer systems.

    JRP Support Mac and Windows Connectivity IT Services in Leeds, Yorkshire UK EU Global

    JRP Support Mac and Windows Connectivity IT Services in Leeds, Yorkshire UK EU Global

    Our IT Services in LEEDS at JRP Support

    We pride ourselves on delivering exceptional IT Services in Leeds that help businesses thrive. Our experienced team can:

    IT Services for SMEs and MSPs

    Our IT services cater to both small and medium-sized enterprises as well as managed service providers.

    We understand the unique challenges faced by SMEs and MSPs and provide scalable solutions to meet their specific requirements.

    JRP Supports Hardware and Software solutions for Servers, Desktops, Mobile and Online Systems.

    JRP Supports Hardware and Software solutions for Servers, Desktops, Mobile and Online Systems.

    Cloud, VPN, and distributed Server Solutions

    In an increasingly digital world, cloud computing and robust server infrastructure are essential for businesses.

    JRP Support offers cloud solutions that enable secure and efficient data storage, backup, and accessibility. Our server management services ensure optimal performance and reliability.

    Desktop Support and Services

    A well-functioning desktop environment is crucial for productivity. We offer comprehensive desktop support services, including troubleshooting, software installation, and system upgrades.

    Get in Touch

    Let us take care of your IT needs while you focus on your core business activities.
    Contact JRP Support today to discuss how our IT Services can benefit your organisation.
    Phone: 0113 266 5146 | Email: info @ jrp.digital

    Apple Mac Business Partners for IT Services in Leeds

    Apple Mac Business Partners for IT Services in Leeds

    © 2023 JRP Support. All rights reserved.

    MSP Mac Support Leeds

    Mac Support – Managed Service Provider

    The abbreviation ‘MSP‘ stands for ‘managed service provider’. This is a practice in which a business outsources certain Mac Support services to specialists.
    Outsourcing has long been understood as a cost-cutting move by way of quickly gaining skills, knowledge and stability for the company. Call us on 0113 266 5146 .

    JRP: 30 years of Apple Mac Computer experience for Businesses.

    JRP is a MSP for Mac Support in Leeds with 30 years of Apple Mac Computer experience for Businesses.MSP applies to outsourced IT services such as:

    • Managing IT infrastructure
    • Adding cybersecurity hardening to IT systems
    • Offering technical support to staff
    • Managing user access accounts on clients’ systems, desktops and mobiles
    • Offering fully managed hardware outsourcing and purchase specification
    • Maintaining DATA Stores, backups and archiving of digital media and documents

    MSPs can oversee storage or servers and provide new systems such as Software-as-a-Service. This can go as far a being a solutions provider for new or unique growth the company needs.

    MSP Mac Support Leeds configurations

    • The difference is between an MSP and the traditional IT department format
    • Located remotely, an MSP manages a broad variety of sites and systems
    • The MSP delivers expertise effectively by serving several clients
    • Can serve customers in many different countries

    Benefits of MSPs

    Contracting in the services of an MSP brings operational advantages and benefits, such as:

    • Provides staff on call around the clock
    • Clearly defines the work of IT support by definition
    • Can fill in for in-house staff shortages
    • Can cover for on premises disasters via planning and knowledge holding
    • Can include data backup management to avert data loss
    • Can be scalable, adding on extra resources incrementally or temporarily
    • Avoids local disputes or industrial action
    • Brings local knowledge with authority

    MSPs usually replaces a company’s IT department and has a hands-on delegate in each company.

    MSP Mac Support Leeds management

    MSP Mac Support Leeds provides technical knowledge, but it can’t operate without authority and board-level acknowledgement.

    Get in Touch

    Let us take care of your IT needs while you focus on your core business activities.
    Contact JRP Digital today to discuss how our IT Services can benefit your organisation.
    Phone: 0113 266 5146 | Email: info @ jrp.digital

    Remote IT Support

    INSTANT Remote IT Support

    With JRP Digital Remote IT Support for Mac or Windows Computers, you can instantly have a qualified expert working on your system, analysing your issues, and fixing things immediately whilst you watch and direct. Call us on 0113 266 5146 .

    Virtual Assistant

    Most importantly, a Virtual Assistant for IT enables your company to have the best resources and knowledge with minimal employee outlay and risk.

    JRP Digital I.T. Technology and Creativity

    JRP Digital I.T. Technology and Creativity

    Start your REMOTE IT SUPPORT Now

    Remote Desktop is easily set up on your Mac and your PC.
    You are just moments away from using it for assistance.
    Leeds Mac Support via. Remote Desktop is secure; only you know the access codes, and only you can share those with a trusted IT Professional at JRP.

    Location and distance are not an issue.

    This Support is available automatically to our Business Contract clients.

    This is available to OfficeHome and Remote workers.

    Anywhere you have an internet connection we can be there ready to solve your Mac and Windows computers.

    Our unique networking setup provides you with Mac and Windows systems support to a national base: Leeds, London, Hull, Sheffield, Manchester, Birmingham, Newcastle, Glasgow; in fact, UK and WORLDwide.

    Secure, Instant, Easy

    There are many EASY and SECURE Remote Desktop Applications solutions that you can install and use to control your privacy and access.
    Use one of these and then INVITE US to help You.

    We use TEAM VIEWER which is available for Mac & Windows which is available for FREE by clicking the Image below …

    Teamviewer Remote Desktop Support for Apple Mac and Windows
    Teamviewer

    Get in Touch

    Let us take care of your IT needs while you focus on your core business activities.
    Contact JRP Digital today to discuss how our IT Services can benefit your organisation.
    Phone: 0113 266 5146 | Email: info @ jrp.digital

     

    Business Mac Computer Support: Expert Solutions For Seamless And Reliable Systems.

    Business Mac Software Systems and Mac Support Services in Leeds

    JRP Digital has been providing Business Mac Software Systems to businesses throughout the UK for over 25 years, planning and managing companies’ I.T.

    Call us on 0113 266 5146 or Email Us.

    JRP provides Mac Support Leeds with  Hardware and Software solutions for Servers, Desktops, Mobile and Online Systems.

    JRP provides Mac Support Leeds with Hardware and Software solutions for Servers, Desktops, Mobile and Online Systems.

    Business Mac Support

    We are instantly Virtually with our Clients and their Staff in real-time via. Chat [ZOOM or TEAMs], Phone, VPN and Remote Desktop.

    Actively responding to keeping the business production plan on target whilst handling unexpected issues and blending this progress into the next stable solution. 

    Tell us what you need and we will find a way to make it happen for you.

    Every request is a top priority to ensure that your Computer’s deliver your business goals.

    Mac Support remote desktop TeamViewer instant help

    Mac Support remote desktop TeamViewer instant help

    Many of our new clients had email issues, sharing problems, connectivity disruption, incompatible systems or files and many have lost touch with their licensing, assets and overall ownership of good practice and onboarding new equipment and staff.

    JRP Mac Support corrected all those issues.

    Business Mac System Architects

    JRP Digital system architects specify, configure and install computer systems to match your needs and then support these services daily for;

    • Mac Support Leeds and PC Support
    • Mobiles / iPhones
    • Tablets / iPads
    • Printers shared on locally or over VPN
    • Servers sharing files, assets, media resources
    • VPN for home, remote and inter-office connections
    • CLOUD Services for OneDrive, DROPBOX
    • Email and O365 Tenant Services
    • Chat, Video and Messaging
    • Content Management as Databases, WebSites, SAAS.

    Mac Support Leeds with PC Support integration too!

    JRP Mac Support

    Consistent and dedicated support by our system architects will ensure your business has a clear strategy to stabilize and secure how your IT systems are rolled out.
    And this message/plan should embrace everyone’s workflow clearly and easily through a consistent point of contact, JRP.

    Not all solutions are technical. Much of the best clarity comes from clear supportive examples and in many ways training, guidance and  nurturing staff can go further than tech.

    Business Mac Administration 24/7

    Using our remote desktop support we can diagnose and fix issues extremely quickly and ensure your business keeps running.

    We support UK businesses requiring consistent Mac Support Leeds and PC Support and work with partners worldwide to integrate your systems with them too. As a result, your business can be flexible and adapt to your competitors.

    As an MSP* we focus on tailoring IT systems to fit your business model and make the technical simple or invisible for staff and users.

    Should you have any questions at all please do not hesitate to contact us here at JRP MAC PC IT Systems.

    How is Business Mac Support Leeds achieved?

    JRP IT Support Contract

    JRP IT Support Contract

    How do we do this? Commitment. By establishing a Support Contract that empowers everyone.

    Then by using solutions to match your requirements and a strong relationship between your key staff.

    We have worked with these types of creative design and new business industries for decades.

    • Brand agencies
    • Designers
    • Sales teams
    • Media outlets
    • Universities
    • Architects
    • Engineers

    Business Mac Solutions

    The key is to create unique solutions of support tailored to the company’s goals while building on a strong basis of good I.T. practices that easily manage challenges from data recovery and security to replacement or alternative resources.

    All of our contract customers benefit from having a dedicated JRP Mac Expert available without the associated costs of delegating mission-critical systems to a general staff member in-house.

    Clients find us reliable, friendly and we won’t baffle you with techno-babble.

    Don’t just take our word for it.
    Read our Customer Testimonials to see what others have to say.

    Let’s do it !

    It’s FREE to chat … Telephone us. 0113 266 5146

    Business Mac, IT Systems and workflows.

    Business Mac, IT Systems and workflows.

    The Details …

    • Office systems administration for both Mac and Windows
    • Email and Web Services set up and management
    • FTP services to easily and securely share files across the Internet)
    • Networking (we’ll network your systems for maximum efficiency)
    • Security reviews and ongoing improvements (including firewalls and virus protection)
    • Backups and Disaster recovery
    • Disaster prevention
    • Hourly support for technical, purchasing or development needs
    • Regular onsite and offsite backups
    • Servers and File Sharing
    • Hardware and Software installation (we can help you choose and install the best hardware and software for your business)
    • Internet and Broadband services
    • Database development with Filemaker

    Working Together using…

    • Support Hotlines
      • TXT
      • Phone
      • Email
      • Chat
      • Video
        • Zoom
        • Microsoft Teams
        • Hangouts
        • Skype
    • Remote Desktop support
    • Onsite visits

    Anywhere… Mac Support Leeds and UK

    Our unique networking setup provides you Mac Support and PC IT support anywhere across the UK including:

    • Leeds
    • London
    • Hull
    • Sheffield
    • Manchester
    • Birmingham
    • Newcastle
    • Edinburgh
    • Glasgow.

    Get in Touch

    Let us take care of your IT needs while you focus on your core business activities.
    Contact JRP Digital today to discuss how our IT Services can benefit your organisation.
    Phone: 0113 266 5146 | Email: info @ jrp.digital

     


    • (MSP) Managed Service Provider

    FILEMAKER PRO

    Software Development Coding for FileMaker Pro Database Solutions

    Data for Everyone in your Business; Desktop, Home or Mobile.

    FileMaker Pro Database Solutions for Mac and Windows Databases

    JRP Digital IT Technology and Creativity using FileMaker CMS Database solutions for Mac and Windows PC

    JRP Digital IT Technology and Creativity using FileMaker CMS Database solutions for Mac and Windows PC

    For 20 years, we have been creating systems using FileMaker Pro.

    Our FileMaker Clients require the recording and tracking of their Sales, Accounts and Service Departments.

    This is for their Office but also Home Workers and Mobile Users on iPhone, iPad or Tablets.

    Recently, we have been helping Microsoft Windows users move to FileMaker on Mac and Windows PC from their ageing Microsoft Access Databases.

    After the initial Development, we continue to modify and adapt our clients’ systems to match their company’s growth.

    Contact us by Phone , Email or FaceBook.

    FileMaker Pro Data Management: cross-platofrm

    We make Single User and Multi-User shared Databases systems using FileMaker Pro Server running on Desktops and Mobile Devices from a central Mac or Windows PC Server running FileMaker Pro Server.

    Our clients use these database solutions for Sales, eCommerce, Accounting, Stock Control and Service Logistics with security level access controls to any aspect of the system.

    Additionally, we can backup the data 24/7, incrementally on and off site.

    The annual licensing from FileMaker makes it even easier to get started.

    JRP Digital IT Technology and Creativity using Apple Mac and Windows PC

    JRP Digital IT Technology and Creativity using Apple Mac and Windows PC

    FileMaker Pro Brand

    By using the excellent Graphics ability built into FileMaker Pro you can deliver your Company Brand and Identity via. the  database to create tailored Forms, PDF’s, Emails and Communications.

    FileMaker Pro CLOUD & Access

    When it comes to location, distance is not an issue.

    Our unique networking setup provides you with mac and windows IT computer systems support to a national base: Leeds, London, Hull, Sheffield, Manchester, Birmingham, Newcastle, Glasgow;  In fact, UK wide.

    This means that you Staff also have access to your company data via. FileMaker Pro from each of your Offices, from Home working locations and when they are on the Road.

    FileMaker Pro Support

    So when JRP designs and develops your FileMaker Pro Database Solution it is usually integrated with your JRP I.T. Support Service Contact . The users Desktops, the companies Servers, your CLOUD systems for file sharing are all backed up as part of a Recovery Plan including our Remote Desktop Support.

    Get in Touch

    Let us take care of your IT needs while you focus on your core business activities.
    Contact JRP Digital today to discuss how our IT Services can benefit your organisation.
    Phone: 0113 266 5146 | Email: info @ jrp.digital

    IT CUSTOMER TESTIMONIALS

    Customer Support Testimonials

    The best IT Customer Testimonials evidence is our success helping others, so please browse our Apple Mac Support Referrals from our Clients who have benefited from the range of iMac, Mac Pro, Mobile, Server and Windows PC Integration we have achieved for them onsite and online.

    Call us on 0113 266 5146 .

    JRP Apple Mac IT CUSTOMER TESTIMONIALS

    JRP Apple Mac IT CUSTOMER TESTIMONIALS

    IT CUSTOMER TESTIMONIALS


    “Starting a new business was challenging but with JRP’s help we quickly launched Online with an eCommerce Web Shop, Social Media Channels and Communications systems to ensure our voice and products were broadcast to our potential markets. Naturally all the IT setup and support to achieve was supplied by JRP too from Email to Desktops to Mobile services too.”

    DieselPumpUK


    “Liaising with Corporate IT Systems inside a Large Franchise-based business really used up our Creative time.

    So JRP were invaluable as being a first-door gate-keeper and cushioning us from these time-consuming negotiations, roll-outs and implementations across all our Offices for Mac and PC computers.”

    HA UK


    “The service given by JRP, over the last six years, has never been less than

    “With JRP’s help we have developed a robust studio work-flow system, that has provided reliable back up and recovery in a form that suits our working practices.”

    Sheffield Hallam University


    “The service given by JRP over the last six years has never been less than first class and I have no reservations whatsoever in recommending them to provide technical and web hosting support to prospective customers.”
    Curtis Architects


    ‘That was Quick !”

    Freshwater Coolers PLC


    “From networking and training to new equipment installation and Internet support, JRP has enabled us to make the most of what we have and plan for new developments.”

    Treble Vision


    “I was just too busy to worry about backups, emails, software updates, niggling issues; that was a bad thing. JRP has taken over our production systems, releasing me to be a Designer again.”

    CORE Design


    “JRP is one of those rare companies that refuse to do an average job and sees it as a matter of personal pride to always do the best they possibly can. A pleasure to have in the office.”

    Three Sixty Design


    “JRP has always provided us with a service that is genuine and show that they care about us as customers and not just a number.

    We have no hesitation in recommending them.”

    Any Effects

    Get in Touch

    Let us take care of your IT needs while you focus on your core business activities.
    Contact JRP Digital today to discuss how our IT Services can benefit your organisation.
    Phone: 0113 266 5146 | Email: info @ jrp.digital

    RETROSPECT BACKUP

    RETROSPECT BACKUP DISASTER RECOVERY

    Retrospect Backup, for Apple Mac and Windows computers, keeps your Devices, Servers and Data secure onsite, offsite and in the CLOUD using hard drives, tape, and using trusted Disaster Recovery practices 24/7/365.

    Get in Touch

    Let us take care of your IT needs while you focus on your core business activities.
    Contact JRP Digital today to discuss how our IT Services can benefit your organisation.
    Phone: 0113 266 5146 | Email: info @ jrp.digital