JRP Digital I.T. Technology and Creativity

Yes. Most issues are resolved via. Remote Support first.

Our Remote IT Support connects to Mac and Windows machines securely to diagnose and fix problems in real time, without waiting for a site visit. If a fault is hardware-related, we log it through our IT Support Ticket system and schedule an on-site visit when needed, with updates via our Mac & PC Support Contact page throughout.

Remote support covers software troubleshooting, updates, network issues and most day-to-day user problems. For anyone curious how this works natively, Apple’s guide to sharing the screen of another Mac explains the built-in tools our engineers build on.

Apple resource: Share the screen of another Mac (Apple Support)