In order to provide Ad-Hoc Apple Mac Support remotely or onsite we insist that;
- The end User has complete and total backups*, copies of all their work and at least two additional offsite backups of their entire Mac and anything that it relies on, such as licenses, logins, passwords, data, email, etc… before we will touch your Mac.
We will require to sign a data protection form to confirm this before we start any support.
- An account is opened with JRP Digital and support hours are purchased in advance in a block of 8 working hours. If more time is needed we will ask you to purchase more support hours blocks. We will supply a statement at the end of each support task completion.
- Remote support requires installation of TeamViewer on your Mac and a decent broadband speed to facitllaite remote access.
- You must be available at all times whilst this support is in action. No response within 15 minutes will result in the clock being reset and the session restarted from new.
- Everyone’s business, Apple Mac Support, software, working practice and needs are different. Each session may require an hours to investigate and record the status of your system before we begin and advice or action.
- When it comes to business, networks, complex systems or servers then an onsite is essential before we start any support work as we need the whole picture.
Contact Us for Ad-Hoc Remote Support
*This may be done with TimeMachine or other software utilities and services.
JRP Digital – Mac Business Case Study
The quickest way is the Mac & PC Support Contact page, which lists direct phone and email details for the Leeds team.
Existing clients with an active issue should use the IT Support Ticket system so requests are logged, prioritised and tracked to resolution. For general queries about coverage in your area, the IT Services in Leedspage has location and response-time details.
You can also call 0113 266 5146 directly during business hours. For anything specifically about Apple hardware warranty or repairs rather than our managed IT support, Apple’s own support options are available directly from Apple.
Apple resource: Apple Support (official site)
JRP SUPPORT – Apple Mac Systems MSP
JRP Digital plans, deploys and manages Apple Mac business systems for UK companies, drawing on 40 years of combined creative and technical experience.
Services span system design and integration, managed day-to-day support, workflow automation and staff migration, whether you run an all-Mac creative studio or a mixed office. Every engagement starts with an audit of your current setup so recommendations match how your team works.
Support is available on a contract or ad-hoc basis. Full details sit on our Business Computer Support and Mac & Windows Systems Support pages, and long-term clients typically move onto one of our IT Support Contracts for predictable pricing and priority response.
Apple Support reference: Apple Business Support
